Important Announcement – Public Health

Dear all NWCH clients (all current clients will also be emailed separately with this information).

As part of our duty of care as a mental health provider we would like to take this opportunity to reassure you that we are closely watching the developing matters relating to COVID-19 (Coronavirus), taking keen note of information disseminated by Public Health England, the Department of Health, and our local Government. We would like to take a proactive rather than reactive approach to the situation. We are continually reflecting about ways in which to keep our clients and staff safe.

Here is the link to the World Health Organisation (WHO) page about the virus which gives information on how to protect yourselves.

Following last week’s press conference from the UK Government and yesterday’s advice, where it was announced that the UK is entering the Delay Phase, and taking into account the changing nature of the situation, we would like to let you know that the NWCH Hub remains open at this time unless national advice changes, however here are some points to be aware of:

1. Skype / telephone appointments are available:
If you would rather not attend the Hub for a session that you have booked in, as always, Skype or telephone consultations are available. If you would like to take this approach please let us know as soon as possible in advance of your session so that we can make sure you and us are fully equipped for this session. This option is also naturally available for those that choose / need to self-isolate. The fees for sessions remain the same, those of you that have funded sessions will not pay for your sessions as normal.

2. Your health:
In line with the advice stated by the National Press Conference last week, if you have a new and constant dry cough, or if you have a raised temperature (higher than 37.8c) you will need to stay at home and rest for 7-14 days. In addition to this, if you feel that you have developed symptoms, please call ‪111‬ or visit

3. Our health:
Should any of our staff develop any symptoms or become aware that they have been in contact with anyone asked to self-isolate, or if they are diagnosed, they will immediately postpone their sessions. We will make those booked in aware of the situation and will not re-start sessions with that counsellor until they have been given the all clear by primary health care professionals / have been clear of symptoms for 7-14 days. You will be provided with contact details for other organisations and/or offered telephone/skype sessions.

4. Online advice:
Please only take advice from trusted sources such as NHS England, found here:

Whilst many of the people who have the virus will only experience mild to moderate symptoms, we feel we have a duty of care to especially protect those with complex / serious ill-health issues, pregnant people and older people over the age of 70 years of age, and by taking extra care, we reduce the risk of passing the virus onto those people and those closest to us.

These are very unusual circumstances, but we feel it is best to be prepared and aware. We will continue to monitor the situation and update you accordingly with any further changes. Please do feel free to ask any questions you may have with your counsellor at your appointment or please also feel free to call or email us.

Thank you for your continued support and we wish you all the best of health in these uncertain times.