Dear all NWCH clients (all current clients will also be emailed separately with this information).
As part of our duty of care as a mental health provider we would like to take this opportunity to reassure you that we are closely watching the developing matters relating to COVID-19 (Coronavirus), taking keen note of information disseminated by Public Health England, the Department of Health, and our local Government. We would like to take a proactive rather than reactive approach to the situation. We are continually reflecting about ways in which to keep our clients and staff safe.
Here is the link to the World Health Organisation (WHO) page about the virus https://buff.ly/2uA6LBt which gives information on how to protect yourselves.
Following last week’s press conference from the UK Government and yesterday’s advice, where it was announced that the UK is entering the Delay Phase, and taking into account the changing nature of the situation, we would like to let you know that the NWCH Hub remains open at this time unless national advice changes, however here are some points to be aware of:
1. Skype / telephone appointments are available:
If you would rather not attend the Hub for a session that you have booked in, as always, Skype or telephone consultations are available. If you would like to take this approach please let us know as soon as possible in advance of your session so that we can make sure you and us are fully equipped for this session. This option is also naturally available for those that choose / need to self-isolate. The fees for sessions remain the same, those of you that have funded sessions will not pay for your sessions as normal.
2. Your health:
In line with the advice stated by the National Press Conference last week, if you have a new and constant dry cough, or if you have a raised temperature (higher than 37.8c) you will need to stay at home and rest for 7-14 days. In addition to this, if you feel that you have developed symptoms, please call 111 or visit https://t.co/hztqvxsWb0
3. Our health:
Should any of our staff develop any symptoms or become aware that they have been in contact with anyone asked to self-isolate, or if they are diagnosed, they will immediately postpone their sessions. We will make those booked in aware of the situation and will not re-start sessions with that counsellor until they have been given the all clear by primary health care professionals / have been clear of symptoms for 7-14 days. You will be provided with contact details for other organisations and/or offered telephone/skype sessions.
4. Online advice:
Please only take advice from trusted sources such as NHS England, found here:
https://t.co/vZvkU18g1i
Whilst many of the people who have the virus will only experience mild to moderate symptoms, we feel we have a duty of care to especially protect those with complex / serious ill-health issues, pregnant people and older people over the age of 70 years of age, and by taking extra care, we reduce the risk of passing the virus onto those people and those closest to us.
These are very unusual circumstances, but we feel it is best to be prepared and aware. We will continue to monitor the situation and update you accordingly with any further changes. Please do feel free to ask any questions you may have with your counsellor at your appointment or please also feel free to call or email us.
RECENT POSTS
I don’t think I could recommend NWCH enough! My counsellor is great, I feel understood and hopeful and never judged. Thank you!
Young person Accessing NWCH Counselling Service
My son is opening up to Wayne about all aspects of losing his Dad - happy memories and the painful truth that he won’t be coming back. Wayne has taught him to acknowledge the pain but also remember the many happy times. The counselling he has had with Wayne has been invaluable.
Mum of her young son Accessing NWCH Counselling Service
Coming in for couples counselling, we were both nervous about how the session would work having not done anything like this before.
He listened to each of us and made it feel very light-hearted and easy. We were able to share our feelings and thoughts and Ian gently guided us to explain our views to help us see each other’s views and gave us things to think about for next week.
Couple Accessing NWCH Counselling Service
Personally, I was a very sceptical individual and initially attended as a good Will gesture to my family who had encouraged me to do so……. that being said I found myself to be able to talk to (let’s be honest, a stranger) about my life and its difficulties in an open and comfortable fashion……. don’t get me wrong I’m no soft touch! But I found it genuinely comforting to be able to do so! …. it makes me ask and look for answers from myself ….. rather than someone with a title telling me what’s wrong……,
Adult Accessing NWCH Counselling Service
The match of counsellor has meant my husband looks forward to his sessions & already is feeling happier & we as a family are seeing a difference. It is detail like this that makes asking for help via the NW Counselling Hub stand out – plus the reassurance all counsellors are qualified.
We cannot recommend the NW Counselling Hub enough and thank them for all they are doing for our family.
Adult Accessing NWCH Counselling Service
“We want to support our team when ‘life happens’. We asked NWCH to be our ‘go to’ support service for counselling and emotional support to help members of our team, if they need it, get them through some difficult personal issues such as bereavement and anxiety. The team at the hub are incredibly supportive and have provided a lifeline to our team”
Lincoln Employer referring employees to NWCH Counselling Service.
“NWCH have been providing counselling services to our employees for a few years now and I can honestly say that they have made a significant difference to many of their lives.
We are a company that believes in investing in our staff, and it is great to see when that investment is so profound and has such a positive impact, especially when it comes to people’s wellbeing.
Thank you NWCH, for enabling us to offer our teams such fantastic support and help to feel better when they face challenging times.”
HR Manager at Micronclean Ltd
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