General Information
A Community Interest Company (CIC) is a type of social enterprise designed to use its profits and assets for the public good. Our counselling CIC focuses on providing affordable mental health services to the community.
We offer a range of counselling services including individual therapy, couples therapy, family therapy, and group therapy. We also provide specialised support for issues such as anxiety, depression, trauma, sexual abuse, domestic abuse, suicide prevention and relationship difficulties.
You can book an appointment by calling our office during business hours, filling out the contact form on our website, or sending an email to our admin team. We aim to respond to all enquiries within 48-72 hours.
Our opening hours are Monday to Friday, 10:00 AM to 7:00 PM.
Counselling Process
During your first session, your counsellor will take the time to get to know you, understand your concerns, and discuss your goals for therapy. This initial session is also an opportunity for you to ask any questions and decide if you feel comfortable continuing with the counsellor.
Each session typically lasts 50 minutes. Some types of therapy or specific circumstances may require longer sessions, such as couples therapy or group therapy which can be discussed with your counsellor.
The number of sessions varies depending on individual needs and goals. Some clients find a few sessions sufficient, while others benefit from longer-term support. Your counsellor will work with you to develop a personalised plan. Some of our funding has a set number of sessions, you will be informed of this before your sessions start.
Yes, confidentiality is a cornerstone of our counselling services. Everything you discuss with your counsellor is kept confidential, with a few legal exceptions such as risk of harm to yourself or others. Your counsellor will explain these exceptions during your first session. And it will be in the counselling contract you sign, before you start therapy.
Costs and Accessibility
Our fees are based on making our services accessible to everyone, regardless of your financial situation. We also offer some low-cost or free sessions funded through grants and donations. Please contact us for specific pricing information.
Currently, we do not accept insurance. However, we can provide receipts for your sessions if you wish to seek reimbursement from your insurance provider.
Yes, our premises are fully accessible for people with disabilities. We also offer remote counselling sessions via phone or video call for those who cannot attend in person.
Yes, we offer remote counselling sessions through secure video conferencing platforms. This option provides flexibility and accessibility for clients who prefer or require remote sessions.
Support and Special Services
Yes, we have counsellors who specialise in various issues including addiction, trauma, grief, anxiety, depression, sexual abuse, domestic abuse, suicide prevention and more. When you contact us, we will match you with a counsellor who has the expertise to support your specific needs.
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Yes, it’s important that you feel comfortable with your counsellor. If for any reason you feel that the counsellor is not the right fit for you, please let us know and we will arrange for you to see another counsellor.
Yes, we offer various group sessions throughout the year. These cover topics such as loneliness, suicide prevention, physical exercise, yoga and mindfulness, and more. Check our website or contact us for upcoming groups and registration details. We also offer ASIST which is suicide prevention training.
We welcome and encourage feedback from our clients to help us improve our services. You can provide feedback directly to your counsellor, through our feedback form on our booking system, or by contacting our admin team
Contact Information
You can contact us via phone, email, or through the contact form on our website. Our contact details are listed on our website’s Contact Us page. We aim to respond to all enquiries within 48-72 hours.
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Our counselling centre is located at Regus, Cromwell House, Crusader Road, off Tritton Road, Lincoln, LN6 7YT. Detailed directions and a map are available on our website to help you find us easily.
Yes, we greatly appreciate community support. If you are interested in volunteering, please contact us for more information on how you can help.
Yes, we greatly appreciate community support. If you are interested in making a donation or supporting our fundraising efforts, please visit our ‘How You Can Help’ page for more information.